Return and Refund Policy for Vetrivel Parambariyam

Effective Date: July 1, 2025

At Vetrivelparambariyam.com, we are committed to providing you with high-quality organic sprouts powders. Your satisfaction is important to us. Due to the nature of our products, which are consumable food items, our return and refund policy is designed to ensure product integrity, safety, and fairness to our customers.

Please read this policy carefully before making a purchase. By placing an order with us, you agree to the terms outlined below.

1. General Policy for Organic Sprouts Powders

Given that our products are food-grade organic sprouts powders, we generally do not accept returns or offer refunds for opened or used products, for reasons of hygiene and product safety.

However, we understand that issues can arise. We will gladly address concerns related to damaged, incorrect, or defective products received.

2. Eligibility for Return/Refund

Your item may be eligible for a return or refund under the following specific conditions:

• Damaged Product: If the product you receive is physically damaged upon arrival (e.g., torn packaging, broken seal).

• Incorrect Product: If you received a product that is different from what you ordered (e.g., wrong type of sprouts powder, incorrect quantity).

• Defective Product: If the product exhibits a quality issue that impacts its intended use or safety (e.g., unusual odor, visible mold, or signs of spoilage upon immediate inspection after delivery).

• Missing Items: If an item is missing from your order as per the invoice.

3. Conditions for Return/Refund

To be eligible for a return or refund under the conditions listed above, you must meet the following criteria:

• Notification Period: You must notify us of the issue within 48 hours (2 days) of the delivery date. Any claims made after this period may not be accepted.

• Proof of Purchase: A valid order number or proof of purchase is required.

• Photographic/Video Evidence: For damaged, incorrect, or defective products, clear photographic or video evidence is mandatory. This helps us assess the issue and improve our packaging and quality control.

• Original Packaging: The product must be in its original, unopened, and unused condition (except in cases of verified defects that are not immediately visible without opening). For damaged shipments, please retain all original packaging materials.

• Unused/Unopened (for incorrect items): If you received an incorrect item, it must be returned in its original, sealed, and unopened condition to be eligible for a replacement or refund.

4. How to Initiate a Return or Refund Request

If your item meets the eligibility criteria, please follow these steps:

1. Contact Us: Send an email to [Your Customer Service Email Address - e.g., support@vetrivelparambariyam.com] within 48 hours of delivery.

2. Provide Details: In your email, please include:

   • Your Order Number.

   • A clear description of the issue (e.g., "damaged product," "incorrect item," "defective powder").

   • Attach clear photographs or videos of the damaged/incorrect/defective product and its packaging.

3. Await Instructions: Our customer support team will review your request and evidence. We will then contact you with instructions on how to proceed. This may involve:

   • Requesting you to ship the product back to us (at our expense for valid claims).

   • Issuing a refund or sending a replacement without requiring a return in certain cases (e.g., severe damage).

5. Refunds

• Approved Refunds: Once your return/refund request is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within a certain number of days (typically 7-10 business days).

• Partial Refunds: In some cases, partial refunds may be granted (e.g., for items not in their original condition, or for items returned after the stipulated period without valid reason).

• Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error (e.g., damaged, incorrect, or defective product). If a return is initiated for reasons other than our error, you may be responsible for return shipping costs.

6. Exchanges

We generally offer exchanges only for incorrect or defective products. If your request for an exchange is approved, we will ship the correct or replacement item to you as soon as possible after receiving and inspecting the returned item (if applicable).

7. Cancellations

• Order Cancellation by Customer: You may request to cancel your order within 3 hours of placing it, provided the order has not yet been processed for shipment. To cancel, please immediately contact us at [Your Customer Service Email/Phone Number].

• Order Cancellation by Vetrivelparambariyam.com: We reserve the right to cancel any order for reasons including but not limited to product unavailability, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. If we cancel your order after you have made payment, the full amount will be refunded to you.

8. Contact Us

For any questions or concerns regarding our Return and Refund Policy, please contact us at:

Vetrivelparambariyam.com

Email: info@vetrivelparambariyam.com

Phone: 7382980516

Address: Tirupati, Andhra Pradesh.