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Shipping and Delivery Policy for Vetrivel Parambariyam

At Vetrivelparambariyam.com, we are committed to ensuring your organic sprouts powders reach you efficiently and in excellent condition. This Shipping and Delivery Policy outlines the details of our shipping process, delivery times, and related information.

Please review this policy carefully before placing your order. By making a purchase on our website, you agree to the terms outlined below.

1. Shipping Zones

We currently offer shipping to addresses within India only. We do not currently ship internationally.

2. Order Processing Time

  • All orders are processed within 1-2 business days (Monday to Friday, excluding public holidays).

  • Orders placed on weekends or public holidays will be processed on the next business day.

  • You will receive an email confirmation once your order has been placed successfully.

3. Shipping Methods and Delivery Times

We partner with reputable courier services to ensure reliable delivery.

  • Standard Shipping:

    • Estimated Delivery Time: 3-5 business days from the date of dispatch.

    • This is our default shipping method.

  • Express Shipping (if available):

    • Estimated Delivery Time: 2-4 business days from the date of dispatch.

    • This option may be available for select locations and will be indicated at checkout if applicable. Additional charges will apply for express shipping.

Please note: Delivery times are estimates only. While we strive to meet these timelines, actual delivery times may vary due to:

* Location (remote areas may take longer).

* Unforeseen circumstances (e.g., natural calamities, public holidays, courier delays, local disruptions).

* High volume periods (e.g., festive seasons).

4. Shipping Charges

  • Shipping charges are calculated based on the weight of your order and your delivery location.

  • The exact shipping cost will be displayed at checkout before you complete your purchase.

  • We may offer free shipping promotions from time to time. Such offers will be clearly advertised on our website and applied automatically at checkout if your order qualifies.

5. Order Tracking

  • Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking number and a link to track your package.

  • You can use this tracking number on the courier partner's website or directly on our "Track Your Order" page (if available) to monitor the status of your shipment.

  • Please allow up to 24 hours for the tracking information to become active after you receive the shipping confirmation.

6. Delivery Information

  • Accurate Address: Please ensure that your shipping address, including pincode, is accurate and complete to avoid delivery delays or failed deliveries. We are not responsible for delays or non-delivery due to incorrect or incomplete addresses provided by the customer.

  • Recipient Availability: It is the customer's responsibility to ensure that someone is available at the delivery address to receive the package.

  • Failed Delivery Attempts: Most courier services attempt delivery multiple times. If delivery is unsuccessful after several attempts, the package may be returned to us. In such cases, additional shipping charges may apply for re-delivery.

  • Contact Number: Please provide a valid and active mobile number at checkout, as the delivery agent may need to contact you regarding your delivery.

7. Damages During Transit

  • We take utmost care in packaging our organic sprouts powders to ensure they reach you safely.

  • In the rare event that your package arrives damaged, please do not accept the delivery if the damage is significant and clearly visible.

  • If you accept a damaged package, or if you discover damage after opening the package, please follow these steps:

    1. Take clear photographs of the damaged packaging and product immediately.

    2. Contact us at info@vetrivelparambariyam.com within 24 hours of delivery.

    3. Provide your order number and the photographic evidence.

    4. Refer to our [Link to Return and Refund Policy] for detailed instructions on how we handle damaged items.

8. Missing or Lost Packages

  • If your tracking information shows that your package was delivered, but you have not received it, please check with your neighbors or local post office/delivery hub.

  • If you still cannot locate your package, please contact us to info@vetrivelparambariyam.com within 3 business days of the reported delivery date. We will assist you in investigating the issue with the courier partner.

9. Modifications to Orders

  • Once an order has been placed and processed, we cannot guarantee modifications to the shipping address or order contents. Please contact us immediately at info@vetrivelparambariyam.com if you need to make changes, and we will do our best to assist you if the order has not yet been dispatched.

10. Contact Us

For any questions or concerns regarding our Shipping and Delivery Policy, please contact us at:

Vetrivelparambariyam.com

Email: info@vetrivelparambariyam.com

Phone: 7382980516

Address: Tirupati, Andhra Pradesh.

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